PageLock

Support

We answer fast. Most setup questions are covered below.

Response within 1 business day. For bug reports, include your shop domain, what you did, and any console errors from your browser dev tools.

Quick troubleshooting

My overlay isn’t appearing on the storefront

Theme app embed enabled? Online Store → Themes → Customize → App embeds → toggle PageLock on → Save.
One switch does it all — the PageLock app embed turns on both the password screen and the search-engine block.
Lock active? PageLock admin → Locks → confirm the lock toggle is on.
Path match? For path locks the URL must match exactly, or use * as a wildcard. /pages/vip matches only that URL; /pages/vip* matches /pages/vip, /pages/vip-2, etc.
Clear your saved access. If you already unlocked the page, your browser is holding an access pass for it. Open the page in a private/incognito window to see what a new visitor sees, or clear this site’s data (cookies AND site storage) and reload.

I locked myself out / forgot the password

PageLock admin → Locks → edit the lock → set a new password → Save. It takes effect immediately.

My secret link stopped working

Revoked: someone revoked it — generate a new one.
Expired: the expiry passed — generate a new link.
Active but not working: confirm the linked lock is still active and the URL path is correct.

Google indexed my locked page

While the PageLock app embed is on, matching URLs receive a robots noindex instruction in the rendered page. Search engines decide when to recrawl and honor that instruction, so PageLock cannot guarantee immediate removal of a cached result. Use Google Search Console’s removal tool if the URL is urgent.

How do I cancel?

Go to Shopify Settings → Apps, open PageLock’s menu, and choose Uninstall. This stops future recurring charges; charges already incurred may still appear on your bill. Uninstalling removes the password screens, so selected pages become public. Remove content you want to keep private before uninstalling. PageLock Billing links directly to these settings.

I uninstalled by mistake

Uninstalling deletes your PageLock data straight away, so reinstalling starts fresh and you re-create your locks and links.

Can I lock a headless / Hydrogen store?

No. PageLock relies on the theme app embed, which runs only in Online Store themes. A headless storefront would need a separate proxy integration that PageLock does not include.

Can I lock checkout pages?

No. Checkout is a separate runtime that doesn’t load theme app embeds. Use Shopify’s native checkout extensions for that.